Most people’s introduction to Zoho is through their flagship CRM tool. Though their CRM may be their most well-known tool, they also create solutions for other use cases. One of those is their help desk software called Zoho Desk.
Zoho has offered its help desk solution for a number of years, and it does have a lot to offer for certain teams, especially if they’re already using another Zoho product. However, depending on your team’s specific needs, there might be a Zoho desk alternative on the market that’s better suited for your specific use case.