Welcome to Help Scout’s release notes! This quarter we’ve got a brand new feature for Messages, Beacon improvements, and a search upgrade along with a teaser for an upcoming feature. Let’s get to it!
Make your in-app Messages even more engaging with videos. Add more detailed walkthroughs, promote a new product, or simply show your brand to customers in a new way. You can embed videos from Youtube, Vimeo, Loom, CloudApp, or Wistia directly into messages you send from Beacon.
All Help Scout plans have access to 2,000 unique viewers of Messages per month for free. For more information about adding video and styling your messages check out