Product support analysts sit in the middle of two worlds: customer support and product. The role requires having a foot in each world, which can make coming up with a job description a little tricky.
Many product support analyst job postings seem to refer to an individual working in the support queue or on product support, but most don’t cover both aspects of the job, which may set the wrong expectation for potential applicants.
If you’re adding — or thinking of adding — a product support analyst to your team, read on for examples of how to craft a job description that indicates the work a candidate will do and is reflective of the role’s complexity.
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