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Uncategorized How RealtyNinja Used Help Scout to Scale Their Support Operations

RealtyNinja knows a thing or two about the value of simplifying someth...

Uncategorized Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!

Welcome to Help Scout’s release notes! This quarter we’ve got a br...

Uncategorized Help Scout & Census: Sync trusted data to delight customers and reduce churn

Today we’re thrilled to announce our partnership with Census, a supe...

Uncategorized 7 Key Customer Experience Metrics, From Basic to Advanced

I’m often asked, “If you could choose one metric to measure custom...

Uncategorized Customer Onboarding: Steps, Examples, and Best Practices

The customer onboarding process is probably the most important stage o...

Uncategorized 9 Helpshift Alternatives for Your Customer Communication Needs

As markets grow, it’s common for companies to start differentiating ...

Uncategorized Product Support Analyst Job Description: Template and Examples

Product support analysts sit in the middle of two worlds: customer sup...